Unit 5:Ethics, Formal letters

You have to write a formal letter to complain about the following situation
A local supermarket chain throws away unsold food instead of giving it to charities for homeless people
 Follow the pattern and the information below the information below and in the pages 62 and 63 of your book.

Different pages about formal letter writing
Fun with formal letter writting
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2
3
4
5
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7

Tips to write a complaint letter

The Start

Dear Mr, Ms (Mrs, Miss) - if you know the name of the person you are writing to.
Use Dear Sir / Madam if you do not know the name of the person you are writing to, or To Whom it May Concern

VERY IMPORTANT: Always use Ms for women unless you are specifically requested to use Mrs or Miss

Body
Thank
Formal letters are often begun by thanking someone. This is especially true when writing in response to an inquiry of some kind. Here are some useful phrases:

Thank you for your letter of (date) inquiring about ...
We would like to thank you for your letter of (date) asking for / requesting information about ...
In response to your letter of (date), we would like to thank you for your interest in ...

Examples
I would like to thank you for your letter of January 22nd requesting information about our new line of lawn mowers.
In response to your letter of October 23, 1997, we would like to thank you for your interest in our new line of products.

Reason for Writing

If you are beginning correspondence with someone about something, or asking for information, begin by providing a reason for writing:

I am writing to inform you about ...
I am writing to ask / inquire about ...

Examples

I am writing to ask about information for small businesses.
I am writing to inform you that we have not yet received payment for ...

Asking for Help

Use the following phrases to ask for help:

I would be grateful if you could + verb
Would you mind + verb + ing
Would it be to much to ask that ...

Examples

I would be grateful if you could send me a brochure.
Would you mind telephoning me during the next week.
Would it be to much to ask that our payment be postponed for two weeks.

Offering Help

The following phrases are used to offer help:

I would be happy to + verb
We would be pleased to + verb

Examples

I would be happy to answer any questions you have.
We would be pleased to assist you in finding a new location.

Enclosing Documents

In some formal letters you will need to include documents or other information. Use the following phrases to draw attention to any enclosed documents you might have included.

Enclosed please find + non
Enclosed you will find ... + noun
We enclose ... + noun

Examples

Enclosed you will find a copy of our brochure.
Enclosed please find a copy of our brochure.
We enclose a brochure.

Closing Remarks

Always finish a formal letter with some call to action, or reference to a future outcome you desire. Some of the options include:

A referral to a future meeting:

I look forward to meeting / seeing you

I look forward to meeting you next week.

An offer of further help

Please do not hesitate to contact me if you have any questions regarding this matter.
If you need any further assistance please contact me.

Finishing
Sign the letter with:

Yours faithfully,
Yours sincerely,

for formal letters OR

Best wishes
Best regards

Make sure to sign your letter by hand followed by your typed name.

TEXT VOCABULARY

1. Somebody you cannot tell a secret to: untrustworthy
2. When somebody finds the truth when you have lied: caught out
3. to misslead by a false appearence or statement: deceive
4. someone you can't believe: untrustworthy
5. when you say tonight I only drink one glass is a: blatant lie
6. when you say a thing that it isn't real for your benefit: fooling someone
7. to injure or damage someone: harm
8. to disturb the calm: to trouble
9. Not many but more than one: few
10. a person who never tells the truth: lier
11. aperson who trust him or herself is: self-reliant.